The Nigeria Civil Aviation Authority (NCAA) has announced the upcoming launch of its Consumer Protection Portal on September 19, 2024, marking a significant transition from traditional complaint handling to an automated system.
This announcement was made via a statement on the NCAA’s official X (formerly Twitter) account on Tuesday, noting that the launch will be officiated by the Minister of Aviation and Aerospace Development, Festus Keyamo.
The launch of this portal represents a major milestone in modernizing consumer protection within Nigeria’s aviation sector.
“The NCAA Consumer Protection Portal will be officially launched on September 19, 2024, by the Honourable Minister of Aviation and Aerospace Development, Festus Keyamo SAN,” the statement read.
Also Read:
- Africa Prudential Reports N791 Million Profit Amidst Strategic Growth
- Canada moves to reduce dependency on foreign workers, to prioritize local talent
- AFC Supports Africa’s Largest Methanol Plant, Creating 2,500 Jobs
Led by Capt. Chris Najomo, Acting Director General of the NCAA, the Consumer Protection Portal is expected to transform how air travelers interact with the aviation sector.
This innovative platform will allow travelers to file complaints electronically, track the resolution process, and monitor the on-time performance of all airlines operating in Nigeria.
With real-time access to complaint resolution data and airline performance metrics, the portal aims to enhance transparency, improve accountability, and streamline the overall consumer experience in the industry.
Key Details
Earlier in August, the NCAA conducted a comprehensive training program for its officers in preparation for the launch of the Consumer Protection Portal.
This extensive training initiative, which included officers stationed at various airports across the country, was designed to ensure that staff are fully equipped to handle consumer complaints with efficiency and professionalism.
The goal of this training was not only to familiarize staff with the new portal but also to enhance their capacity to resolve complaints swiftly, thereby improving overall consumer satisfaction within the aviation industry.
During the opening address at the training session, Mr. Michael Achimugu, Director of Public Affairs and Consumer Protection, emphasized that the NCAA’s ICT Department played a crucial role in the portal’s development.
From its initial concept to its imminent launch, the ICT Department ensured that the portal meets the highest standards of functionality and user accessibility.
Additionally, the NCAA noted that Minister Festus Keyamo would be integrated into the system. This integration is intended to provide him with a hands-on understanding of the portal’s operations, ensuring that the system aligns with the broader objectives of the Ministry and that any issues can be promptly and effectively addressed.
